Sage Additions

Software and services from the Sage developer Network

Service Management Software

SAM’s Service Management Software suite simplifies and automates every aspect of your service department therefore giving a greater insight into your business. The software helps to improve your organisational efficiency and reduces operating costs. SAM’s Service Management Software suite also ensures that engineers, technicians and administrators can quickly resolve complex customer issues in minimal time, removing end-user frustration

As well as informing you when a service contract is profitable, it also helps to manage your other day-to-day scheduling. So you’ll be more in control and be able to free up time for other areas of your business.


Features and Benefits:

  • Sam gives a holistic view of customers;
  • Smooths your path to deliver first-class customer support;
  • Simplifies the way the service team manages workforce scheduling and appointment booking;
  • Improves customer relationships;
  • Increases staff productivity;
  • More successfully attracts new customers and accelerates closing deals;
  • Enables better job planning and workforce scheduling;
  • Improves your engineering team response to incoming service requests;
  • Ensures your customers are updated with the progress on issues that are being worked on;
  • Empowers the service team to resolve the issues during the first contact with the customers.

SAM Software Solutions Ltd

Neville Hunter

0115 847 5210



  • Sage 50 Accounts
  • Sage Instant Accounts
  • Consultancy
  • Custom development
  • Hardware provision
  • Helpdesk support
  • Implementation
  • Project management
  • Training