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Under certain conditions, the anti virus software you're using to protect your computer may have an adverse effect on the performance of Sage Accounts. When Sage Accounts creates or accesses a file, the anti virus software can lock the file as it performs a scan. This means that your software may slow down or appear to hang as the file is locked by the anti virus software. In extreme circumstances, anti virus software can also affect the stability and general functionality of your software.
If you're using Eset or Nod 32 anti virus software, you may be able to resolve the issue by following the steps in article 14577.
If you use Avast! anti virus software and it's quarantining Sage files, please refer to article 31334.
If you're getting the message 'SBD Desktop has encountered an error and will now close' when using Bitdefender, please refer to article 33454.
Please note, we can't support you with modifying your antivirus software. If you need help with this, please refer to your local IT support. We don't recommend excluding Sage files and folders from scheduled scans.
This section lists the file extensions for the files used by Sage Accounts that you may want to exclude from your anti virus software's real time scanning routine.
The file extensions listed in this article may not be unique to files used by Sage Accounts and you may not want to exclude these from your anti virus scanning routine. If in any doubt please refer to your IT Administrator.
*.DTA *.DTH *.COA *.S50
In the case of criteria files, the * represents the Sage Accounts user name that created the file. For example, Manager.slc
This section lists the folders that are used by Sage Accounts. Excluding these from the anti virus real time scan may go a long way to improving the performance of Sage Accounts.
The following folders are used only by Sage software:
If you're using a 64-bit version of Windows, replace Program Flies with Program Files (x86).
If you're using Eset anti virus, you may also need to turn off file scanning through threat sense. For further assistance, please refer to your local IT or software provider.
Add the following relevant files as process exclusions in your anti virus software:
Ensure your Firewall or antivirus software isn't blocking the following hosts:
When running reports in Sage Accounts, several temporary files are created. The anti virus software scan may lock these files affecting the performance of Sage Accounts. As some of the files created use a file extension that's commonly used by other Windows applications, it isn't practical to exclude these files from the anti virus scan. This section explains how to change the location of these files so that the anti virus software can be configured to exclude a specific folder rather than all files with a certain extension.
This involves making changes to the Microsoft Windows registry. Using Registry Editor incorrectly can cause serious, system-wide problems that may require a reinstall of the Microsoft Windows operating system to correct them. Sage can't guarantee that any problems resulting from the use of Registry Editor can be solved. If in any doubt, please refer to your IT Administrator.
You've now configured Sage Accounts to create temporary files in a specific folder when running reports.
A list of commonly used anti virus programs and links to the support areas of their websites.
To add these exclusions to your anti virus software please refer to the User Guide or press F1 to open the Help system. Please note that these products aren't recommended, produced or supported by Sage.
The list below provides links to the support areas for the most commonly used anti virus software:
Sage can't be held accountable for any content or advice given on these websites or for any virus that could affect your PC as a result of adding these exclusions.