The following detailed steps contain everything you need to help you modify your anti virus to avoid conflicts with Sage Accounts.
Files used by Sage Accounts
This section lists the file extensions for the files used by Sage Accounts that you may want to exclude from your anti virus software's real time scanning routine.
Note: The file extensions listed in this article may not be unique to files used by Sage Accounts and you may not want to exclude these from your anti virus scanning routine. If in any doubt please refer to your IT Administrator.
To improve the performance of Sage Accounts, it may not be necessary to exclude all of the file types listed below from the anti virus' real time scanning routine.
Note: In the case of criteria files, the * represents the Sage Accounts user name that created the file. For example, Manager.slc
Folders used by Sage Accounts
This section lists the folders that are used by Sage Accounts. Excluding these from the anti virus real time scan may go a long way to improving the performance of Sage Accounts. Note: Depending on the version of Sage Accounts, some of the following folders may not exist. To check the program directory and data directory:
- Sage Accounts 2012 (v18) and above - Help > About > Program Details.
Sage Accounts 2011 (v17) and below - Help > About > System Information tab > select Directories in the left-hand pane.
The following folders are used only by Sage software:
Note: If you're using Eset anti virus, you may also need to turn off file scanning through threat sense. For further assistance, please refer to your local IT or software provider.
URL's used by Sage Drive
Ensure your Firewall or antivirus software isn't blocking the following hosts:
|Sage Drive servers
|Amazon S3 servers
|Sage ID servers
When running reports in Sage Accounts, several temporary files are created. The anti virus software scan may lock these files affecting the performance of Sage Accounts. As some of the files created use a file extension that's commonly used by other Windows applications, it isn't practical to exclude these files from the anti virus scan. This section explains how to change the location of these files so that the anti virus software can be configured to exclude a specific folder rather than all files with a certain extension.
Note: This involves making changes to the Microsoft Windows registry. Using Registry Editor incorrectly can cause serious, system-wide problems that may require a reinstall of the Microsoft Windows operating system to correct them. Sage can't guarantee that any problems resulting from the use of Registry Editor can be solved. If in any doubt, please refer to your IT Administrator.
- Windows key + R > type regedit > OK
- Locate the following key:
Note: For 64 bit operating systems, replace HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI with HKEY_LOCAL_MACHINE\Software\wow6432node\ODBC\ODBC.INI
|Sage 50 Accounts v23
|Sage 50 Accounts v22
|Sage 50 Accounts v21
|Sage 50 Accounts 2014 (v20)
|Sage 50 Accounts 2013 (v19)
|Sage 50 Accounts 2012 (v18)
|Sage 50 Accounts 2011 (v17)
|Sage 50 Accounts 2010 (v16)
|Sage 50 Accounts 2009 (v15)
|Sage Instant Accounts v20
|Sage Instant Accounts v19
|Sage Instant Accounts v18
|Sage Instant Accounts v17
|Sage Instant Accounts v16
|Sage Instant Accounts v15
- Within this key, create a new String Value called TempPathname.
Note: TempPathname is case sensitive. Using the wrong case causes an error message when running reports in Sage Accounts.
- Modify the String Value and in the Value data box > type in the path to the folder where you want the temporary files to be created.
Tip: We recommend you create a new folder in the Sage settings directory called Reports_Temp and enter the path to this folder in the Value data box. To find the Settings directory, within the software browse to Help > About.
- You can now configure your anti virus software to exclude the following file types specifically in this folder:
You've now configured Sage Accounts to create temporary files in a specific folder when running reports.
Links to the support areas of commonly used anti virus software websites
A list of commonly used anti virus programs and links to the support areas of their websites.
To add these exclusions to your anti virus software please refer to the User Guide or press F1 to open the Help system. Please note that these products aren't recommended, produced or supported by Sage.
The list below provides links to the support areas for the most commonly used anti virus software:
Note: Sage can't be held accountable for any content or advice given on these websites or for any virus that could affect your PC as a result of adding these exclusions.
Other useful information...
- Sage Accounts - Firewalls and the Data Service
- Troubleshooting Sage Accounts performance issues
- Minimum and recommended system requirements for Sage Accounts software and how to check them