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Modifying your antivirus software to avoid conflicts with Sage 50cloud Payroll

When you download or install Sage 50cloud Payroll software, if you have antivirus software on your computer you may get a detection error, where a Sage file has been quarantined.

We're currently working with several antivirus software companies to update their definitions to exclude Sage files. If you experience problems of this nature in future, please ensure you are using a fully updated version of your antivirus software.

Automatic updates and downloads

To ensure that the automatic update downloads and installs successfully, you should exclude the below file from your antivirus software's scanning routine.

  • payrollsetup.exe

Please note, we can't support you with modifying your antivirus software. If you need help with this, please refer to your local IT support.

Antivirus quarantines Sage files

If your antivirus quarantines a Sage file when you download or install Sage software, you should allow or add the file to your exception list. You can find further details for the following antivirus software:

Files and folders used by Sage 50cloud Payroll

To help improve the performance of Sage Payroll, you can identify the files and folders that Sage 50cloud Payroll uses, and exclude them from your antivirus software's scanning routine.

Firstly you should check and the following:

  • Open Sage 50cloud Payroll.
  • Click Help then click About.
  • Make a note of your program directory and data directory

The following files and folders are used only by Sage 50cloud Payroll software:

  • Your program directory.
  • Your data directory.
  • C:\Program Data\Sage\Payroll
  • C:\Program Data\Sage\SBD Software Updates
  • C:\Program Data\Sage\Payroll\Payroll.ini or C:\Windows\Payroll.ini
  • C:\Program Files\Common Files\Sage Report Designer 2007 or C:\Program Files (x86)\Common Files\Sage Report Designer 2007
  • C:\Program Files\Common Files\Sage Report Designer or C:\Program Files (x86)\Common Files\Sage Report Designer
  • C:\Program Files\Common Files\Sage Shared
  • C:\Program Files (x86)\Common Files\Sage SBD or C:\Program Files\Common Files\Sage SBD
  • C:\Program Files (x86)\Common Files\Sage\Central\AutoUpdateClient\AutoUpdateClient.exe or C:\Program Files\Common Files\Sage\Central\AutoUpdateClient\AutoUpdateClient.exe

Depending on your version of Sage 50cloud Payroll, some of the folders may not exist.

Please note, we can't support you with modifying your antivirus software. If you need help with this, please refer to your local IT support.