How to completely remove Sage Accounts

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When you remove Sage Accounts from your computer using Windows or a CD, certain files and folders are not automatically removed. This is because they are shared by other software and removing them has the potential to affect the other software.

This article explains how to remove Sage Accounts from your computer using Windows and then manually remove files and folders that are potentially in use by other software. This completely removes Sage Accounts and can help to fix issues that persist after a standard uninstall. The article then explains how to reinstall Sage Accounts.

If you simply want to remove the software quickly, just complete step 2. This will remove the Sage software but leave behind any files that could be common to other software.

1 - Remove DSN and ODBC data sources

You must log into the computer as an administrator to run this command.

  1. Press the Windows key + R then type ODBCAD32 and click OK.

    To remove 32 bit ODBC on a 64 bit version of windows - double click on C:\WINDOWS\SYSWOW64\ODBCAD32.EXE
  2. Remove any entries for Sage Line 50 within the User DSN and System DSN tabs.

    If the entries have been removed by the uninstall, click Next.


    If you installed the separate 64 bit ODBC driver, you must also remove this from within C:\WINDOWS\System32\odbcad32.exe

2 - Uninstall your software using Windows

Before you remove your software, make sure you can reinstall it. You can either reinstall from a CD or from a download.

  1. Press the Windows key + R then type Control Panel and click OK.
  2. Click Programs and Features then find and right-click the version of Sage Accounts you want to remove then click Uninstall.

    Windows XP - Click Add or Remove Programs and find and select the version of Sage Accounts you want to remove then click Remove.
  3. Reinstall the software and try to recreate the issue. For help installing your software, please visit https://my.sage.co.uk/public/help.aspx#/customer/support/accounts/category/install
  4. If the issue is still present, uninstall all versions of Sage Accounts then click Next:

    Click Programs and Features and find and right-click the version of Sage Accounts you want to remove then click Uninstall.

    Windows XP - Click Add or Remove Programs and find and select the version of Sage Accounts you want to remove then click Remove.
Once you've uninstalled Sage Accounts, you can either rename or delete the accounts program directory. By default:
  • 32 bit operating system - C:\Program Files\Sage\Accounts
  • 64 bit operating system - C:\Program Files (x86)\Sage\Accounts

3 - Delete shared folders

Deleting the following folders may prevent other Sage software from working. You may need to reinstall other Sage software after deleting the folders. Please check you can reinstall any other Sage software before following these steps.

Sage 50 HR uses the following folders to store data. If you use Sage 50 HR you must ensure you have a backup of the data before you delete the folders.

  • Browse to and delete each of the folders listed below:
    Folder name
    C:\Program Files\Common Files\Sage SBD
    C:\Program Files\Common Files\Sage Line50
    C:\Program Files\Common Files\Sage Report Designer 2007
    C:\Program Files\Common Files\Sage Shared
    C:\Program Files\Sage EBanking

To delete a folder, right-click the folder you want to delete > Delete.

4 - Delete shared Sage files

Deleting the following files may prevent other Sage software from working. You may have to refresh other Sage software by uninstalling and reinstalling.

You MUST check each file to confirm that it's a Sage file before deleting it. To check this, right-click the file > Properties > Version tab > select Company Name > confirm the company name is Sage (UK) Limited or Sage.

If you are logged in as an administrator in Windows 10, Windows 8, Windows 7 or Windows Vista, you may receive Access Denied messages when trying to delete these files. In this situation you need to disable the User Account Control (UAC). For further information about this, please refer to article 15020 . UAC must be turned back on once troubleshooting is complete. If you can't turn UAC off, restart the computer in safe mode to delete the files.

  1. Browse to and remove each of the files listed below:

    Files in the Assembly folder can't be deleted, they must be uninstalled. To do this, right-click the file and choose uninstall. If they won't uninstall, Windows key + R > type in the following paths and remove any files and folders named sage.*
    • C:\Windows\Assembly\GAC
    • C:\Windows\Assembly\GAC_32
    • C:\Windows\Assembly\GAC_MSIL
    File name
    C:\Windows\Assembly\antlr.runtime
    C:\Windows\Assembly\sage.*
  2. Browse to C:\Windows\System32 and delete each of the files listed below:

    If you're using a 64 bit operating system, browse to C:\Windows\SYSWOW64\

    Sage Accounts Version Files to delete
    All versions sdoEng*.*

    Where * can be anything. For example, sdoEng220.tlb

    25 S25DBC32.dll
    sg50SdoEngine250.dll
    24 S24DBC32.dll
    sg50SdoEngine240.dll
    23 S23DBC32.dll
    sg50SdoEngine230.dll
    22 S22DBC32.dll
    sg50SdoEngine220.dll
    21 S21DBC32.dll
    sg50SdoEngine210.dll
    20 S20DBC32.dll
    sg50SdoEngine200.dll
    19 S19DBC32.dll
    sg50SdoEngine190.dll
    18 S18DBC32.dll
    sg50SdoEngine180.dll
    17 S17DBC32.dll
    sg50sdoengine170.dll

5 - Delete shared files - System 32 folder

  1. Click Computer and browse to C:\Windows\System32

    Windows XP - Click My Computer and browse to C:\Windows\System32

    Windows 64-bit - Browse to C:\Windows\SysWOW64
  2. Click View then click Details.

    To see the View option, you may need to press Alt.
  3. Right-click any column heading then click More and select the Company check box then click OK.

  4. Delete all files with any of the following names:
    File name
    Sage (UK) Limited
    Sage (UK) Ltd
    Sage
    The Sage Group plc
    SAGE Software Ltd

    Click the Company column heading to sort the list by company. You can then delete Sage files in batches rather than individually.

  5. Delete the following files:
    File name
    RepDes32.exe
    repdes.cnt
    SageBankBalances.tlb
    SageBankPayments.tlb
    SageBankReconciliation.tlb
    SageEBanking.tlb
    SageEventHandler.Config
    SageEventHandler.exe
    SageFolderBrowser.dll
    SG3D32.DLL
    sg50Ps32.dll
    SGAPPBAR.DLL
    SGCDLG32.DLL
    SGCOM32.DLL
    SGCtrlEx.dll
    SGDT32.DLL
    SgESchema.xsd
    SGHELP32.DLL
    SgHmZLib.dll
    SGINTL32.DLL
    SGJPEG32.dll
    SGLCH32.DLL
    SGLCH32.USR
    SGLIST32.DLL
    SGLOGO32.DLL
    SGOEdit.ocx
    SGOList.ocx
    SGOPopDg.dll
    sgopopup.ocx
    SGOSize.ocx
    SGOTBar.ocx
    SGRegister.dll
    SGRegister.tlb
    SGRep32.dll
    SGSchemeDefault.dll
    SGSchemeManager.dll
    SGSchemeXml.dll
    SGSchemeXP.dll
    SGSTAT32.DLL
    SGSTDREG.dll
    SGStdReg.tlb
    SGTBAR32.DLL
    SGTOOL32.DLL
    SGWebBrowser.dll

6 - Uninstall .NET

If you need help uninstalling .NET Framework, please contact your local IT support.

Starting with the highest version number, uninstall .NET:

  1. Press the Windows key + R and type Control Panel then click OK.
  2. Click Programs and Features and find and right-click the version of .NET you want to remove then click Uninstall.

    Windows XP - Click Add or Remove Programs and find and select the version of .NET you want to remove then click Remove.
  3. Click Uninstall then click Next and click Yes.
  4. Repeat steps 2, 3 and 4 for every version of Microsoft .NET Framework.

    If you are using Windows 7, you can't remove Microsoft .NET Framework 3.5 or below as it is part of the operating system. If you are using Windows Vista, you can't remove Microsoft .NET Framework 3.0 or below as it is part of the operating system. Uninstall all later versions then reinstall in the relevant order.
  5. Starting with the lowest version number, reinstall each version of .NET.

    You can download these from the Misc updates section of the Sage Accounts software updates article.

7 - Reinstall and further support

You have now completely removed Sage Accounts from your computer. To check if the issue is resolved, reinstall the software and try to recreate it.

If the issue persists, to check other causes of performance issues with Sage Accounts, please refer to article Troubleshooting Sage Accounts performance issues.

If there is a problem with the installation of the software, please refer to article, Troubleshooting Sage Accounts installations.

 
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