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Sage 200 - End of support policy

This article will be updated as and when dates are confirmed for products that will no longer be supported.

The software lifecycle policy

We adopt a policy to formalise our procedure of withdrawing support for software versions that use technology that is no longer supported by the provider. An example of this is Microsoft Windows XP.

What does this mean?

This doesn't mean the software will stop working. The software can still be used, but we will withdraw support, updates and upgrades in a phased approach. When we announce the withdrawal of support, if the version of the software is affected we will contact you to advise you of the date on which support will cease, along with details of upgrade offers available to you.

Why do we do this?

It is standard industry practice for technology companies to withdraw support for older versions of software. Every year we invest in research and development to improve our software and services. We do this in line with regular customer feedback and to take into account new technology and changes in legislation. We believe that using the latest software is the best way for us to help you run your business effectively and by concentrating our resources on looking forward, we can help your business move forward too. We also want to ensure that we continue to offer the best level of support for our software that we can. We want you to be able to reach technical experts with the right level of knowledge to answer your questions quickly.

What’s the difference between ‘Mainstream Support’, ‘Extended Support’ and ‘End of Support’?

Legislative Updates Are provided by Sage to maintain legal / fiscal compliance.

Defect log Is open

Mainstream SupportExtended SupportEnd of Support
Product available for sale New licence sales are withdrawn from sale once the product enters extended support & beyond.
Additional Users and Companies Licence sales of additional users & companies are still available during extended support and end of support.*
Additional Modules Licence sales of modules are no longer available.
Enable strings Sage 200 systems require an annual enable string to function, which we provide subject to the Sage 200 Services Annual Plan being in place and paid for via the linked Business Partner.
Technical Support For customers with a valid support contract, we provide their Business Partner with access to technical support (no support is provided directly to these customers).
Developer Support Is offered to BP's and customers who are members of the Sage 200 Developers Programme.
Legislative Updates Are provided by Sage to maintain legal / fiscal compliance.
Hot fixes / Bug fixes / Patches / Service packs Are provided for recognised defects in line with the defect resolution process (see BP Handbook).
Defect log Is open
Ideas Hub Is open

*Once a version has been in an end of support status for 12 months, the ability to buy users is also removed. Should there be a need to buy a module or user, a customer should be upgraded to the latest version.

We will be removing all Ask Sage Articles related to a particular version but we will make them available to download.

Please note this is the end of support, not life. The software will still work.

A full list of affected programs along with the date support ends can be viewed below.

All support for Sage Line 100 ended on 31 March 2014.

All support for Sage MMS ended on 30 September 2014.

Software Version

Release Date

Extended Support

End of Support

200cloud - Summer 19 Enhancements

21st Aug 2019

1st Oct 2022

30th Sep 2023

200cloud - Spring 19 Enhancements

01st May 2019

1st Oct 2021

30th Sep 2022

200cloud - Winter 18 Enhancements

05th February 2019

1st Oct 2021

30th Sep 2022

200cloud - Summer 18 Enhancements

11th September 2018

1st Oct 2021

30th Sep 2022

200cloud - Spring 18 Enhancements

24th April 2018

1st Oct 2020

30th Sep 2021

200cloud - Winter 17 Enhancements

8th January 2018

1st Oct 2020

30th Sep 2021

200cloud - Summer 17 Enhancements

10th August 2017

1st Oct 2020

30th Sep 2021

200 Extra 2016

23rd May 2016

1st Oct 2019

30th Sep 2020

200 Extra 2015

23rd Feb 2015

1st Oct 2018

30th Sep 2019

200 Extra 2013 (R1 and R2)

6th Aug 2013 (R1) or 7th Apr 2014 (R2)

1st Nov 2017

31st Oct 2018

200 Extra 2011

18th May 2011

30th Apr 2018*

200 Extra 2010

30th Jan 2010

31st Oct 2016

200 Extra 2009

30th Jan 2009

31st Oct 2015

Version 5

19th Dec 2007

30th Sep 2014

Version 4

7th Mar 2007

30th Sep 2014

*Following a communication to the channel on 12th June 2016 we supported Sage 200 Extra 2011 for an additional 6 months until 30th April 2018.

Sage 200 Extra Online

Following a communication send to our partner channel on 26th January 2018 from 1st July 2018, Sage 200 2016 Service Pack 3 (v12.00.0004) will be the only version supported.
This is due to TLS 1.0 protocol being retired, which is responsible for ensuring secure communication between Sage 200 client and services within Sage 200 Extra Online.

Sage 200 CRM

Sage 200 CRM will be supported in line with the version of Sage 200 it is integrated with.

All queries concerning the integration or core CRM functionality will be supported by technical support.

If the standalone version of CRM is still supported, complex queries can be escalated to L3.

If the standalone version is no longer supported, but the Sage 200 CRM version is, escalations will be handled at the discretion of L3.

Further information on which version of Sage 200 CRM integrates with which version of Sage 200 can be found here.

Information around Sage CRM (standalone) end of life policy can be found here.

API

Sage 200 API using external facing web server is now in extended support until 31/03/2021.

Sales, Marketing & Service Connector

Software Version

Release Date

Extended Support

End of Support

Version 4.3.1**

5th February 2019

1st Oct 2018

30th Sep 2020

Version 4.3**

19th September 2018

1st Oct 2018

30th Sep 2020

Version 4.1**

27th September 2017

1st Oct 2018

30th Sep 2020

Version 3.1**

12th August 2016

1st Oct 2018

30th Sep 2020

 
**Compatibility with CRM can be found here.
 
Following our communications on July 2018 and December 2019, the Sales, Marketing & Service Connector for Sage 200 CRM will enter extended support on 01/10/2018.
Details of our extended support offering can be found in the grid above.
  • We will continue to test compatibility for connector v4.3.1 for all Sage 200 releases from 05/02/2019 until 31/03/2020.
  • We will continue to provide 2nd line support, via our technical support team until 30/09/2020.

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