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TASBooks - Recording customer write-offs

If you have a customer with an outstanding balance on their account that you want to write off, you need to enter the write-off on the customer’s account and allocate it to any outstanding invoices.

The following steps contain everything you need to record customer write-offs in TASBooks.

To enter a write-off

  1. Sales > Enter / Change Journals > Enter / Change Customer Credit Notes / Credit Journals (option 222).
  2. Posting Details > Date > enter the date for the write-off.
  3. Type > choose Write-Off.
  4. Note: If you're use the Cash VAT Accounting scheme to calculate your VAT, you should choose SL Credit Note.

  5. Customer Details > enter the customer code. Alternatively, press F2 > select the relevant customer.
  6. Invoice Details > Ref No > enter the refernce number.
  7. Date > enter the date for the bounced cheque.
  8. Bank > enter the customer's bank account.
  9. Net > enter the net value of the write-off > VAT > enter the relevant VAT rate.
  10. Press the Tab button on your keyboard > when prompted to save this transaction > Yes.

You should now allocate the write-off to the appropriate invoices. For more information about how to do this, refer to the following section.

To allocate the write-off to the appropriate invoices

  1. Sales > Receipts > Enter / Allocate Sales Ledger Receipts (option 251).
  2. Bank > choose None (Existing Receipt).
  3. Code > enter the customer's code. Alternatively, press F2 > select the relevant customer.
  4. Press the Tab button on your keyboard.
  5. Cash / Credit for Allocation > double-click the relevant invoice > select one of the following options:

    • Manually allocate to Invoices.
    • Automatically allocate to Invoices (Oldest first).
    • Leave payment to be allocated later.

  6. Click OK > Save.

The following steps contain everything you need to record customer write-offs in TASBooks.

To enter a write-off

  1. Sales > Enter / Change Journals > Enter / Change Customer Credit Notes / Credit Journals (option 222).
  2. Posting Details > Date > enter the date for the write-off.
  3. Type > choose Write-Off.
  4. Note: If you're use the Cash VAT Accounting scheme to calculate your VAT, you should choose SL Credit Note.

  5. Customer Details > enter the customer code. Alternatively, press F2 > select the relevant customer.
  6. Invoice Details > Ref No > enter the refernce number.
  7. Date > enter the date for the bounced cheque.
  8. Bank > enter the customer's bank account.
  9. Net > enter the net value of the write-off > VAT > enter the relevant VAT rate.
  10. Press the Tab button on your keyboard > when prompted to save this transaction > Yes.

You should now allocate the write-off to the appropriate invoices. For more information about how to do this, refer to the following section.


To allocate the write-off to the appropriate invoices

  1. Sales > Receipts > Enter / Allocate Sales Ledger Receipts (option 251).
  2. Bank > choose None (Existing Receipt).
  3. Code > enter the customer's code. Alternatively, press F2 > select the relevant customer.
  4. Press the Tab button on your keyboard.
  5. Cash / Credit for Allocation > double-click the relevant invoice > select one of the following options:

    • Manually allocate to Invoices.
    • Automatically allocate to Invoices (Oldest first).
    • Leave payment to be allocated later.

  6. Click OK > Save.