We use cookies on our website to provide you with the best experience. If you continue browsing, you are consenting to our use of these cookies, but if you would like to know more, including how you can change your settings, take a look at our Privacy Notice.

Sage X3

Sage Help Centre

Welcome to the Sage X3 Help Centre

This portal is designed to help you maximise your investment in Sage X3

Overview 

Sage X3 is the solution that manages your entire business faster than ever before - from manufacturing to sales and customer service, inventory management and procurement, financials and reporting. A powerful business management solution which helps companies scale a profitable business, locally and internationally.

 

Below please find any articles that have been released by Customer Services.

ALERT: Syracuse Server 12.4.0 : Error message when running IMPORT function (October 2019)

Alert : Syracuse Server 12.4.0 : Error message when running IMPORT function

You may see an error message when using the IMPORT function or downloading a file (or attachment) in some functions.

To fix the issue you will need to install SyracuseServer 12.4.2.1( file name: syracuse-server-12.4.2.1.jar)

Location on the FTP Site \SageX3\X3V12\Syracuse\Hotfix 12.4.2.1

UKI Customers and Business Partners can download this Hotfix and other patch files from the X3 Support FTP site

 

ALERT: Warning critical issue for customers in 2019 R3 (V12.0.18) and in 2019 R4 (V12.0.19) (October 2019)

ALERT: Warning critical issue for customers in 2019 R3 (V12.0.18) and in 2019 R4 (V12.0.19)

 

When sales invoices are created by the following functions, the total amounts have a nil value and should not :

- Contract invoice generation FUNAUTINVC

- Service invoice generation FUNAUTINVS

- Stock transfer invoice generation FUNAUTINVT

- Schedule invoice generation FUNAUTINVSCH

- Sales document creation GESPSO (the sales invoice creation can also be launched from a PJM project)

 

The hotfixes needed to resolve this issue are available from our FTP site (Directory X3V12\Patches\Hotfix_08october2019):

2019 R3 (V12.0.18) : WX_163475_R090_018.zip

2019 R4 (V12.0.19) : WX_163476_R090_019.zip

ALERT: Sage X3 Version 12 : Patch 12.0.19 (2019 R4) has been released and is available from the Downloads Site (October 2019)

Sage X3 Version 12 : Patch 12.0.19 (2019 R4) has been released and is available from the Downloads Site

The Patch 12.0.19 (2019 R4) has been released - please read the article on the Patch Updates tab.

Please note

  • The comment regarding installations using the ISO Image

  • Sage X3 2019.R4 will have a new, revised user interface (UI).
  • We have taken into account a lot of the early feedback we had from our partners, especially for better readability and experience, a revised and more consistent theme, and many fixes and enhancements.

    Whilst the new UI has been substantially enhanced, we do recommend you notify your users before deploying 2019.R4 (12.0.19).

    The most obvious differences are the menu background being white rather than blue and the colour of the action buttons.

ALERT: Print Server 2.17+ with EDM (October 2019)

Alert: Print Server 2.17+ with EDM

An update to the Sage print server Crystal Report .NET version means that it now produces PDF/A format.

We have seen this affect one of the V1 functions in particular - dbpdf. V1 have developed a new dbpdf.exe that deals with both PDF and PDF/A.

If you upgrade your print server and see an issue with this function please contact V1 for the updated version of dbpdf.exe

ALERT: Announcing the availability of Sage Enterprise Intelligence 8.2.8 (September 2019)

Announcing the availability of Sage Enterprise Intelligence 8.2.8

 

We are proud to announce the release of version 8.2.8.21 of Sage Enterprise Intelligence

It is strongly recommended for you to consider upgrading to this latest version of SEI 8.2 to get the full benefit from your investment

 

Features include:

  • BI Service to Excel addin secure communications now uses TLS 1.2
  • Translation corrections
  • Reports: fix the display of "#" when the value was not defined (left blank) in the Selection Page

As well as additional fixes and updates…

 

Review the SEI Release Notes for full details

 

For UKI customers and partners, the update software and documentation is available to download from the Sage X3 Support FTP site

ALERT: Error after updating from 2019 R2 (V12.0.17) to 2019 R3 (V12.0.18) ONLY if ECC and RVM activity codes are inactive (September 2019)

ALERT: Error after updating from 2019 R2 (V12.0.17) to 2019 R3 (V12.0.18) ONLY if ECC and RVM activity codes are inactive.

After updating from 2019 R2 (V12.0.17) to 2019 R3 (V12.0.18) ONLY if ECC and RVM activity codes are inactive :

An application error can occur when entering the X3 GESMFG function (WOFs management).

The error returns a message @ X3.TRT / SUBMFG2 $ adx (163) Error 6: Non-existent Variable GMFGREV

This will be fixed with 2019 R5 (V12.0.20)

The Fix for this issue can be found on the Sage FTP Site In the location : Support\SageX3\V12\Patches\12.0.18\Non-existent Variable GMFGREV.zip

ALERT: IE11 and Performance Issues (September 2019)

Alert: IE11 and performance issues

Although Internet Explorer 11 browser is supported, Sage do not recommend using it to connect to Sage X3 products. Internet Explorer 11 technology may exhibit performance issues with Sage X3 in selections and navigation, with a user interface perceived as much slower than with other browsers.

WARNING: Customers who must use IE11 for compatibility reasons should not expect a guarantee of performance comparable to recent browsers such as Chrome or Firefox. Sage will not resolve perceived performance issues specific to IE11, as the reasons are not related to the Sage X3 platform.

You can review certified browsers in the "Browsers Pre-requisites" online help available at http://online-help.sageerpx3.com/erp/12/public/prerequisites_browsers.html

ALERT: Sage X3 Version 12 : Patch 12.0.18 (2019 R3) has been removed from the Downloads Site (July 2019)

Sage X3 Version 12 : Patch 12.0.18 (2019 R3) has been removed from the Downloads Site

The Patch 12.0.18 (2019 R3) has been removed from the Global Hub because 2 important issues (due to combination of activity codes) have been found.

A new patch will be delivered before the end of the week

ALERT: Elastic Search v6.4 with Sage X3 version 12 (July 2019)

Elastic Search v6.4 with Sage X3 version 12

 

Sage X3 v12 patch 18 is now released and has been validated with Elastic Search 6.4. It is strongly recommend for all v12 customers on patch 18 or above to take this newer Elastic Search version as soon as possible

 

To assist you with your upgrading of the Elastic Search component, you can refer to Knowledgebase article Id: 99424 "How to upgrade Sage X3 to use Elastic Search v6.4" which describes the main steps for this task

 

Elastic Search v6.4 is expected to be validated for Sage X3 version 11 later this year

ALERT: Announcing the availability of Sage Enterprise Intelligence 8.2.7 (June 2019)

Announcing the availability of Sage Enterprise Intelligence 8.2.7

 

We are proud to announce the release of version 8.2.7.24 of Sage Enterprise Intelligence

It is strongly recommended for you to consider upgrading to this latest version of SEI 8.2 to get the full benefit from your investment

 

Features include:

  • It is now possible to use a process parameter in a column heading (process design, views, reports, dashboards)
  • Access to app URL better secured
  • Addin distribution, when injecting values to a cell, it is now possible to define multiple values to generate multiple files
  •  

As well as additional fixes and updates…

 

Review the SEI Release Notes for full details

 

For UKI customers and partners, the update software and documentation is available to download from the Sage X3 Support FTP site

Sage X3 Version 12 (October 2019)

Sage X3 Version 12 : Latest patches

Patches provide the latest updates for enhancements, stability and performance of your system, and are firmly recommended for all Sage X3 V12 customers

This document lists the latest Sage X3 patches and Technology patches for Sage X3 V12

V12 is in "Current" phase Support.  The next phase is "Standard" phase and will take effect in Q1 2022

 

For a new installation with the iso file, a zip file exists under the PATCH directory in the ISO file, it is MANDATORY to install it after the installation of the version. Run the installation from the Updates function of the Syracuse server (Administration > Update > Updates)

For an update from V12.0.18, the hotfix has been embedded into the patch V12.0.19. Run the installation from the Updates function of the Syracuse server (Administration > Update > Updates)

Sage X3

File name

Sage X3 12.0.19

 


6011 x3-patch-12.0.19.zip

 

 

Patch and Component Documentation

 

x3-patch-documents-12.0.19.zip

 

NOTE - You should also review the guidelines discussed in the PDF document "Node.js Sizing for Enterprise Management V1.pdf" which is also available to download from the FTP site.
              This will help you configure and tune Syracuse to meet your performance and stability needs

Technology components

File Name

New Syracuse: 12.4.0

 

syracuse-server-12.4.0.zip

 

Runtime 91.5.74

 

runtime-91.5.74.zip

 

AdxAdmin 91.5.74

 

adxadmin-91.5.74.zip

 


Production Scheduler :
If you use this component, mandatory installation of new version 1842

 


- For an update: 1856.PlannerOne.SAGE.6.0.1842.zip

- For new installation : 7220.SafeX3ProductionScheduler-6.0.1842.zip

 

MongoDB (3.4.16)

 

Mongodb_3.4.16.zip

 

Elastic Search 6.4

 

Avalible from www.elastic.co

 

Print server 2.18.0

 

PrintServer_2.18.0.zip

 

Add-ins for MS Office

 

The Syracuse server contains an update of Office's Addins

 

Web services (236)

 

As provided on release DVD

 


Console 2.43

 

Console_2.43.0.zip

 

Java Bridge Server (223)**
**Deprecated

 

As provided on release DVD

 

 

The licensing of Elastic Search 6.4 has changed: Sage will not deliver the Elastic Search setup in future deliveries on our official media for on-premise Customers. Partners and customers will have to download the setup files when deploying Sage X3.

To download Elastic Search 6.4 : www.elastic.co

Please review the information in the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

NOTE: The DVD images have also been refreshed as at Version 12.0.19, you can download ISO Images of the full installation media from our FTP site (See "https://ukienterprisedownloads.sage.co.uk/Support/SageX3/V12/ISO_Images/")

UKI Customers and Business Partners can download V12 patches and documentation from the Sage X3 FTP site

 

Sage X3 Version 11 (October 2019)

Sage X3 Version 11 : Latest patches

Patches provide the latest updates for enhancements, stability and performance of your system, and are firmly recommended for all Sage X3 V11 customers

This document lists the latest Sage X3 patches and Technology patches for Sage X3 V11

V11 is in "Current" phase Support.  The next phase is "Standard" phase and will take effect in Q3 2020

Critical bugs have been fixed with an hotfix in the ISO file for V11.14

ONLY for a new installation with the ISO file: a zip file exists under the PATCH directory in the ISO file, it is MANDATORY to install this after the installation. Run the installation from the Updates function of the Syracuse server (Administration > Update > Updates)

For an update from a V11.0.13, the hotfix is already embedded in the patch V11.0.14.

---------------------------------

 

Mandatory patches

File name

Patch 11.0.14

 

SageX3_Minor_Update_Package_11.0.14.zip

 

Syracuse 11.17

 

SafeX3_Syracuse_11.17.zip

 

MongoDB 3.4.16.22

 

SafeX3_Mongodb_3.4.16.zip

 

Runtime (R080.003)

 

SafeX3_Runtime_R080.003.zip

 

Production Scheduler (11.11) **

** For an upgrade, version 6.0.1829 installation is mandatory

 


For a New Installation of Production Scheduler 11.0.11 use "SafeX3ProductionScheduler-6.0.1842.zip"

When upgrading Production Scheduler to 11.0.11 (from 11.0.6) use "PlannerOne.SAGE.6.0.1842.zip "

 

NOTE - You should also review the guidelines discussed in the PDF document "Node.js Sizing for Enterprise Management V1.pdf" which is also available to download from the FTP site.
              This will help you configure and tune Syracuse to meet your performance and stability needs

 

Sage recommend to always apply latest technology patches listed below:

 

Optional Technology patches

File Name

Print server (216)

 

safex3-printserver-installer-2.16.0.26-win-x64.jar

 

Web services (v237)

 

safex3-webserver-installer-2.37.1-win32-x86_64.jar

 

Console (v243)

 

safex3-console-installer-2.43.0.34-x86_64.zip

 

Elastic Search 1.6.1
See Sage City link

 

elasticsearch-1.6.1.zip

 

Java Bridge Server (v223) **Deprecated

 

safex3-javabridge-installer-2.23.2-win32-x86_64.jar

 

 

Please review the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

NOTE: The DVD images have also been refreshed as at Version 11 Patch 14, so you can download ISO Images of the full installation media from our FTP site (See the "https://ukienterprisedownloads.sage.co.uk/Support/SageX3/X3V11/ISO_Images/Patch14" directory)

UKI Customers and Business Partners can download these patches from the Sage X3 Support FTP site

 

Sage X3 Product Update 9 (April 2019)

Sage Enterprise Management Update 9 : Latest patches

 

Patches provide the latest updates for enhancements, stability and performance of your Sage Enterprise Management system, and are firmly recommended for all Sage Sage Enterprise Management PU9 customers

This document lists the latest Sage Enterprise Management patches and Technology patches for Sage Enterprise Management PU9

 

PU9 is in the current phase.  The next phase is "Lifeline" phase and will take effect in Q2 2020

 

Mandatory Patch

File name

Patch 9.0.10

 

SageX3_Minor_Update_Package_9.0.10.zip

 

Syracuse 9.14

 

SafeX3_Syracuse_9.14.zip

 

 

Sage recommend to always apply latest technology patches listed below:

 

Optional Technology patches

File Name

Runtime (v113)

 

SafeX3_Runtime_9.113.zip

 

Print server (v215)

 

SafeX3V2_SrvEdt215.zip

 

Web services (v237)

 

safex3-webserver-installer-2.37.1-x86_64.jar.zip

 

Console (v239)

 

SafeX3V2_Console239.zip

 

Java Bridge Server (v223)

 

0654.safex3-javabridge-installer-2.23.2-x86_64.jar.zip

 

Elasticsearch-1.6.1

 

Elasticsearch-1.6.1.zip

 

 

Please review the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

UKI Customers and Business Partners can download these patches from the Sage Enterprise Management Support FTP site

 

Sage X3 Product Update 8 (April 2019)

Sage Enterprise Management Product Update 8 : Latest patches

 

Patches provide the latest updates for enhancements, stability and performance of your Sage Enterprise Management system, and are firmly recommended for all Sage Enterprise Management PU8 customers

This document lists the latest Sage Enterprise Management patches and Technology patches for Sage Sage Enterprise Management PU8

 

PU8 is currently in phase "Lifeline" from Q1 2019.  The next phase is "End of Maintenance" and will take effect Q3 2020

 

Mandatory patch

File name

Sage Enterprise Management Patch 10

 

X3_ProductUpdate_8.0.10.zip

 

Syracuse 8.10

 

SafeX3_Syracuse_8.10.zip

 

 

Sage recommend to always apply latest technology patches listed below:

 

Optional Technology patches

File Name

Runtime (v111)

 

SafeX3_Runtime_8.111.zip

 

Print Server Safe X3V2 (v215)

 

SafeX3V2_SrvEdt215.zip

 

Web Services Safe X3V2 (v236)

 

SafeX3V2_WebServices236.zip

 

Console Safe X3V2 (v239)

 

SafeX3V2_Console239.zip

 

Java Bridge Server Safe X3V2 (v221)

 

SafeX3V2_Java221.zip

 

 

Please review the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

UKI Customers and Business Partners can download these patches from the Sage Enterprise Management FTP site

 

Sage X3 Version 7 (April 2019)

Sage Enterprise Management Version 7 : Latest patches

 

Patches provide the latest updates for enhancements, stability and performance of your Sage Enterprise Management system, and are firmly recommended for all Sage Enterprise Management V7 customers

This document lists the latest Sage Enterprise Management patches and Technology patches for Sage Enterprise Management V7

 

V7 is in phase "Lifeline" from Q1 2019. The next phase is "End of Maintenance" and will take effect Q3 2020

 

Mandatory patch

File name

Patch 18

 

X3V7_P18.zip

 

Syracuse

 

SafeX3V2_Syracuse_P18.zip

 

 

Sage recommend to always apply latest technology patches listed below:

 

Optional Technology patches

File Name

Runtime (v225)

 

SafeX3V2_Runtime225.zip

 

Print Server (v213)

 

SafeX3V2_SrvEdt213.zip

 

Web Services (v237)

 

safex3-webserver-installer-2.37.1-x86_64.jar.zip

 

Console (v239)

 

SafeX3V2_Console239.zip

 

Java Bridge Server (v223)

 

0654.safex3-javabridge-installer-2.23.2-x86_64.jar.zip

 

 

Please review the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

UKI Customers and Business Partners can download these patches from the Sage Enterprise Management Support FTP site

 

Sage X3 Version 6 (April 2019)

Sage Enterprise Management V6 : Latest patches

 

Patches provide the latest updates for enhancements, stability and performance of your system, and are firmly recommended for all Sage Enterprise Management V6 customers

This document lists the latest Sage Enterprise Management patches and technology patches for Sage Enterprise Management V6

 

V6 is currently in phase "Lifeline" from Q1 2019.  The next phase is "End of Maintenance" and will take effect Q3 2020

 

Mandatory Patch

File Name

Patch 40

 

X3V6_P40.zip

 

 

Sage recommend to always apply latest technology patches listed below:

 

Optional Technology Patches

File Name

Client (v117)

 

SafeX3V1Client117.zip

 

Runtime (v226)

 

SafeX3V1_Runtime226_WIN.zip (Windows)
SafeX3V1_Runtime226_LUX.zip (Linux)
SafeX3V1_Runtime226_AIX.zip (Aix)

 

Print Server (v213)

 

SafeX3V2_SrvEdt213.zip

 

Web Services 134

 

SafeX3V1Web134-1.zip

 

Console (v122)

 

SafeX3V1_Console122.zip

 

Java Bridge Server 123

 

SafeX3V1JAV123.zip

 

 

Please review the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

UKI Customers and Business Partners can download these patches from the Sage Enterprise Management Support FTP site

 

Sage X3 Version 5 (June 2017)

EM V5 : Latest patches

 

Enterprise Management  V5 is currently in Extended Support.   The next phase is 3 and will take effect on 01/01/2021


Customer Services related information can be found below.

UKI Enterprise Customer Service Handbooks

Customer Service Handbooks

It is Sage policy to support and maintain versions of Enterprise Management on a phased basis.  Phase dates have changed as of April 2019, details can be found in the Handbooks below. 

The latest UKI Enterprise Customer Service X3 Handbooks can be downloaded here