Sage X3

Sage Help Centre

Welcome to the Sage X3 Help Centre

This portal is designed to help you maximise your investment in Sage X3

Overview 

Sage X3 is the solution that manages your entire business faster than ever before - from manufacturing to sales and customer service, inventory management and procurement, financials and reporting. A powerful business management solution which helps companies scale a profitable business, locally and internationally.

 

Below please find any articles that have been released by Customer Services.

ALERT: Sage X3 Version 12 : Patch 12.0.18 (2019 R3) has been removed from the Downloads Site (July 2019)

Sage X3 Version 12 : Patch 12.0.18 (2019 R3) has been removed from the Downloads Site

The Patch 12.0.18 (2019 R3) has been removed from the Global Hub because 2 important issues (due to combination of activity codes) have been found.

A new patch will be delivered before the end of the week

ALERT: Elastic Search v6.4 with Sage X3 version 12 (July 2019)

Elastic Search v6.4 with Sage X3 version 12

 

Sage X3 v12 patch 18 is now released and has been validated with Elastic Search 6.4. It is strongly recommend for all v12 customers on patch 18 or above to take this newer Elastic Search version as soon as possible

 

To assist you with your upgrading of the Elastic Search component, you can refer to Knowledgebase article Id: 99424 "How to upgrade Sage X3 to use Elastic Search v6.4" which describes the main steps for this task

 

Elastic Search v6.4 is expected to be validated for Sage X3 version 11 later this year

ALERT: Announcing the availability of Sage Enterprise Intelligence 8.2.7 (June 2019)

Announcing the availability of Sage Enterprise Intelligence 8.2.7

 

We are proud to announce the release of version 8.2.7.24 of Sage Enterprise Intelligence

It is strongly recommended for you to consider upgrading to this latest version of SEI 8.2 to get the full benefit from your investment

 

Features include:

  • It is now possible to use a process parameter in a column heading (process design, views, reports, dashboards)
  • Access to app URL better secured
  • Addin distribution, when injecting values to a cell, it is now possible to define multiple values to generate multiple files
  •  

As well as additional fixes and updates…

 

Review the SEI Release Notes for full details

 

For UKI customers and partners, the update software and documentation is available to download from the Sage X3 Support FTP site

ALERT: Issues linked to MongoDB performance have been reported related to MongoDB 3.0 and 3.2 (May 2019)

ALERT: Issues linked to MongoDB performance have been reported related to MongoDB 3.0 and 3.2.

Issues linked to MongoDB performance have been reported related to MongoDB 3.0 and 3.2. They cause CPU over-consumption issues on the server(s) running MongoDB in the following releases:

  • SyracuseServer 9.11 and above
  • SyracuseServer 11.11 and above
  • SyracuseServer 12.1.0 and above

The issue can be fixed by installing MongoDB 3.4.16 if (and only if) you are running one of the Syracuse releases above, or by updating Syracuse to releases 9.16, 11.15 or 12.3.0.

We highly recommend you update Syracuse and MongoDB.

ALERT: MTD feature for UK VAT - HMRC authentication failure (April 2019)

ALERT: MTD feature for UK VAT - HMRC authentication failure

Due to a bug (ref 135711) the HMRC authentication access is unavailable on X3/EM versions with native interface with HMRC portal (U9 and above).

The issue is part of Syracuse server delivery, and is present on Syracuse versions below:

9.14 for U9, 11.14 for V11, and 12.1.0 for V12

Syracuse hot-fixes have been delivered only for the customers who use MTD

Please note that those hot-fixes are only deliverable for MTD needs; we strongly recommend a Syracuse upgrade to last version as soon as the next standard version is released.

This patch is available from our FTP site for the respective versions.

ALERT: Making Tax Digital (MTD) V6 to V11 Patch files have been released (April 2019)

ALERT: Making Tax Digital (MTD) V6 to V11 Patch files have been released

The files listed are now available on the Sage FTP Site for the Electronic British VAT requirement from the 1st of April 2019

 

Location - SageX3\MTD Patch files

 

     

  • MTD_V6_40_Hotfixes_V1.zip
  •  

     

  • MTD_V7_18_Hotfixes_V1.zip
  •  

     

  • MTD_V8_10_Hotfixes_V1.zip
  •  

     

  • MTD_V9_9_Hotfixes_V1.zip
  •  

     

  • MTD_V9_10_Hotfixes_V1.zip
  •  

     

  • MTD_V11_11_Hotfixes_V1.zip
  •  

     

  • MTD_V11_12_Hotfixes_V1.zip
  •  

     

Note each folder contains documentation that should be reviewed before integration.

ALERT: Alert following V11 P12 and V12 P16 updates on mono-leg folders only (April 2019)

Alert following V11 P12 and V12 P16 updates on mono-leg folders only

 

Install the Hotfix ONLY if you are on a mono-leg folder

 

This Hotfix will fix the process display on the landing pages after applying V12 P16 and V11 P12 updates.

 

Use the PATCH function to apply the hotfix :

 

Development > Patches > Patch integration

Unzip the file WX_134536.zip :

For V11, apply WX_134536_R080_012.dat patch

For V12, apply WX_134536_R090_016.dat patch

The Hotfix file WX_134536.zip can be found on the Sage FTP server in the V11 & V12 patches folder respectively

ALERT: V12 patch 15 : EZpatching (Updates function) doesn’t work with Chrome (April 2019)

ALERT: V12 patch 15 : EZpatching (Updates function) doesn’t work with Chrome.

 

There is currently an issue with applying Patches via Administration/Utilities/Update/Updates in EM V12 when running Chrome.

 

The error message "Aw, Snap!" is displayed after selecting a file to upload and apply

 

This can be avoided by using Internet Explorer or Firefox.

ALERT: Announcing the availability of Sage Enterprise Intelligence 8.2.5 (April 2019)

Announcing the availability of Sage Enterprise Intelligence 8.2.5

 

We are proud to announce the release of version 8.2.5.27 of Sage Enterprise Intelligence

It is strongly recommended for you to consider upgrading to this latest version of SEI 8.2 to get the full benefit from your investment

 

Improvements include:

  • Improve Load All and Refresh performance (observed 30% faster)
  • OLAP Cube Load: improve Logs
  • Link To with Parent Value now available in Charts

As well as additional fixes and updates…

 

Review the SEI Release Notes for full details

 

For UKI customers and partners, the update software and documentation is available to download from the Sage X3 Support FTP site

ALERT: Update 01/03/2019- IMPORTANT - For V12 Installations with SQL Server 2017 (March 2019)

Update 01/03/2019- IMPORTANT - For V12 Installations with SQL Server 2017

Windows/SQL Server 2017 Installations: Now you can use SMSS 17.9.1 for multi-tier installations with the SQL Server 2017 machine separate from the application server with a Console 2.41.0.86.

You will no longer have the following error when configuring the SQL Server database from the Console:

"The system cannot find the path specified"

Reminder: Use the Console version 2.41.0.86 for V12 installations

Sage X3 Version 12 (July 2019)

Sage X3 Version 12 : Latest patches

Patches provide the latest updates for enhancements, stability and performance of your system, and are firmly recommended for all Sage X3 V12 customers

This document lists the latest Sage Enterprise Management patches and Technology patches for Sage X3 V12

V12 is in "Current" phase Support.  The next phase is "Standard" phase and will take effect in Q1 2022

 

Sage X3

File name

Sage EM 12.0.18

 


em-patch-12.0.18.zip

 

 

Patch and Component Documentation

 

em-patch-documents-12.0.18.zip

 

NOTE - You should also review the guidelines discussed in the PDF document "Node.js Sizing for Enterprise Management V1.pdf" which is also available to download from the FTP site.
              This will help you configure and tune Syracuse to meet your performance and stability needs

Technology components

File Name

New Syracuse: 12.3.0.35

 

syracuse-server-12.3.0.35.jar.zip

 

Runtime 91.5.68

 

runtime-91.5.68.jar.zip

 

AdxAdmin 91.5.68

 

adxadmin-91.5.68.jar.zip

 


Production Scheduler :
If you use this component, mandatory installation of new version 1842

 


- For an update: 1856.PlannerOne.SAGE.6.0.1842.zip

- For new installation : 7220.SafeX3ProductionScheduler-6.0.1842.zip

 

MongoDB (3.4.16)

 

As provided on release DVD

 

Elastic Search 6.4

 

See Readme file with Patch 12.0.18

 

Print server 2.17.0.15

 

print-server-2.17.0.15-win.jar.zip

 

Add-ins for MS Office

 

The Syracuse server contains an update of Office's Addins

 

Web services (236)

 

As provided on release DVD

 


Console 2.42.2.1

 

console-2.42.2.1-win.jar.zip

 

Java Bridge Server (223)**
**Deprecated

 

As provided on release DVD

 

 

Please review the information in the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions, list of changed files and the list of fixes

NOTE: The DVD images have also been refreshed as at Version 12.0.18, you can download ISO Images of the full installation media from our FTP site (See "https://ukienterprisedownloads.sage.co.uk/Support/SageX3/V12/ISO_Images/")

UKI Customers and Business Partners can download V12 patches and documentation from the Sage X3 FTP site

 

Sage X3 Version 11 (June 2019)

Sage Enterprise Management Version 11 : Latest patches

Patches provide the latest updates for enhancements, stability and performance of your system, and are firmly recommended for all Sage Enterprise Management V11 customers

This document lists the latest Sage Enterprise Management patches and Technology patches for Sage Enterprise Management V11

V11 is in "Current" phase Support.  The next phase is "Standard" phase and will take effect in Q3 2020

---------------------------------

 

Mandatory patches

File name

Patch 11.0.13

 

SageX3_Minor_Update_Package_11.0.13.zip

 

Syracuse 11.16

 

SafeX3_Syracuse_11.16.zip

 

MongoDB 3.4.16.22

 

SafeX3_Mongodb_3.4.16.zip

 

Runtime (R080.003)

 

SafeX3_Runtime_R080.003.zip

 

Production Scheduler (11.11) **

** For an upgrade, version 6.0.1829 installation is mandatory

 


For a New Installation of Production Scheduler 11.0.11 use "SafeX3ProductionScheduler-6.0.1842.zip"

When upgrading Production Scheduler to 11.0.11 (from 11.0.6) use "PlannerOne.SAGE.6.0.1842.zip "

 

NOTE - You should also review the guidelines discussed in the PDF document "Node.js Sizing for Enterprise Management V1.pdf" which is also available to download from the FTP site.
              This will help you configure and tune Syracuse to meet your performance and stability needs

 

Sage recommend to always apply latest technology patches listed below:

 

Optional Technology patches

File Name

Print server (216)

 

safex3-printserver-installer-2.16.0.26-win-x64.jar

 

Web services (v237)

 

safex3-webserver-installer-2.37.1-win32-x86_64.jar

 

Console (v241)

 

safex3-console-installer-2.41.0.86-x86_64.zip

 

Elastic Search 1.6.1
See Sage City link

 

elasticsearch-1.6.1.zip

 

Java Bridge Server (v223) **Deprecated

 

safex3-javabridge-installer-2.23.2-win32-x86_64.jar

 

 

Please review the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

NOTE: The DVD images have also been refreshed as at Version 11 Patch 11, so you can download ISO Images of the full installation media from our FTP site (See the "https://ukienterprisedownloads.sage.co.uk/Support/SageX3/X3V11/ISO_Images/Patch11" directory)

UKI Customers and Business Partners can download these patches from the Sage Enterprise Management Support FTP site

 

Sage X3 Product Update 9 (April 2019)

Sage Enterprise Management Update 9 : Latest patches

 

Patches provide the latest updates for enhancements, stability and performance of your Sage Enterprise Management system, and are firmly recommended for all Sage Sage Enterprise Management PU9 customers

This document lists the latest Sage Enterprise Management patches and Technology patches for Sage Enterprise Management PU9

 

PU9 is in the current phase.  The next phase is "Lifeline" phase and will take effect in Q2 2020

 

Mandatory Patch

File name

Patch 9.0.10

 

SageX3_Minor_Update_Package_9.0.10.zip

 

Syracuse 9.14

 

SafeX3_Syracuse_9.14.zip

 

 

Sage recommend to always apply latest technology patches listed below:

 

Optional Technology patches

File Name

Runtime (v113)

 

SafeX3_Runtime_9.113.zip

 

Print server (v215)

 

SafeX3V2_SrvEdt215.zip

 

Web services (v237)

 

safex3-webserver-installer-2.37.1-x86_64.jar.zip

 

Console (v239)

 

SafeX3V2_Console239.zip

 

Java Bridge Server (v223)

 

0654.safex3-javabridge-installer-2.23.2-x86_64.jar.zip

 

Elasticsearch-1.6.1

 

Elasticsearch-1.6.1.zip

 

 

Please review the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

UKI Customers and Business Partners can download these patches from the Sage Enterprise Management Support FTP site

 

Sage X3 Product Update 8 (April 2019)

Sage Enterprise Management Product Update 8 : Latest patches

 

Patches provide the latest updates for enhancements, stability and performance of your Sage Enterprise Management system, and are firmly recommended for all Sage Enterprise Management PU8 customers

This document lists the latest Sage Enterprise Management patches and Technology patches for Sage Sage Enterprise Management PU8

 

PU8 is currently in phase "Lifeline" from Q1 2019.  The next phase is "End of Maintenance" and will take effect Q3 2020

 

Mandatory patch

File name

Sage Enterprise Management Patch 10

 

X3_ProductUpdate_8.0.10.zip

 

Syracuse 8.10

 

SafeX3_Syracuse_8.10.zip

 

 

Sage recommend to always apply latest technology patches listed below:

 

Optional Technology patches

File Name

Runtime (v111)

 

SafeX3_Runtime_8.111.zip

 

Print Server Safe X3V2 (v215)

 

SafeX3V2_SrvEdt215.zip

 

Web Services Safe X3V2 (v236)

 

SafeX3V2_WebServices236.zip

 

Console Safe X3V2 (v239)

 

SafeX3V2_Console239.zip

 

Java Bridge Server Safe X3V2 (v221)

 

SafeX3V2_Java221.zip

 

 

Please review the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

UKI Customers and Business Partners can download these patches from the Sage Enterprise Management FTP site

 

Sage X3 Version 7 (April 2019)

Sage Enterprise Management Version 7 : Latest patches

 

Patches provide the latest updates for enhancements, stability and performance of your Sage Enterprise Management system, and are firmly recommended for all Sage Enterprise Management V7 customers

This document lists the latest Sage Enterprise Management patches and Technology patches for Sage Enterprise Management V7

 

V7 is in phase "Lifeline" from Q1 2019. The next phase is "End of Maintenance" and will take effect Q3 2020

 

Mandatory patch

File name

Patch 18

 

X3V7_P18.zip

 

Syracuse

 

SafeX3V2_Syracuse_P18.zip

 

 

Sage recommend to always apply latest technology patches listed below:

 

Optional Technology patches

File Name

Runtime (v225)

 

SafeX3V2_Runtime225.zip

 

Print Server (v213)

 

SafeX3V2_SrvEdt213.zip

 

Web Services (v237)

 

safex3-webserver-installer-2.37.1-x86_64.jar.zip

 

Console (v239)

 

SafeX3V2_Console239.zip

 

Java Bridge Server (v223)

 

0654.safex3-javabridge-installer-2.23.2-x86_64.jar.zip

 

 

Please review the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

UKI Customers and Business Partners can download these patches from the Sage Enterprise Management Support FTP site

 

Sage X3 Version 6 (April 2019)

Sage Enterprise Management V6 : Latest patches

 

Patches provide the latest updates for enhancements, stability and performance of your system, and are firmly recommended for all Sage Enterprise Management V6 customers

This document lists the latest Sage Enterprise Management patches and technology patches for Sage Enterprise Management V6

 

V6 is currently in phase "Lifeline" from Q1 2019.  The next phase is "End of Maintenance" and will take effect Q3 2020

 

Mandatory Patch

File Name

Patch 40

 

X3V6_P40.zip

 

 

Sage recommend to always apply latest technology patches listed below:

 

Optional Technology Patches

File Name

Client (v117)

 

SafeX3V1Client117.zip

 

Runtime (v226)

 

SafeX3V1_Runtime226_WIN.zip (Windows)
SafeX3V1_Runtime226_LUX.zip (Linux)
SafeX3V1_Runtime226_AIX.zip (Aix)

 

Print Server (v213)

 

SafeX3V2_SrvEdt213.zip

 

Web Services 134

 

SafeX3V1Web134-1.zip

 

Console (v122)

 

SafeX3V1_Console122.zip

 

Java Bridge Server 123

 

SafeX3V1JAV123.zip

 

 

Please review the patch documentation, which you will find in the extracted ZIP file. You will find the installation instructions and the list of fixes. For further information on the fixes contained in all patches, including this patch, see our Patchfinder utility.

UKI Customers and Business Partners can download these patches from the Sage Enterprise Management Support FTP site

 

Sage X3 Version 5 (June 2017)

EM V5 : Latest patches

 

Enterprise Management  V5 is currently in Extended Support.   The next phase is 3 and will take effect on 01/01/2021


Customer Services related information can be found below.

UKI Enterprise Customer Service Handbooks

Customer Service Handbooks

It is Sage policy to support and maintain versions of Enterprise Management on a phased basis.  Phase dates have changed as of April 2019, details can be found in the Handbooks below. 

The latest UKI Enterprise Customer Service Handbook for Customers can be downloaded here

The latest UKI Enterprise Customer Service Handbook for Business Partners can be downloaded here