Correcting errors

Before you begin processing a new pay period, you should check the values on your Gross to Nett and Control Summary reports and ensure they are correct.

Checking the Control Summary involves reconciling the carried forward values from the previous period's report with the brought forward values for the current period's report. Generally, the year to date totals for gross pay, tax, universal social charge (USC) and pay related social insurance (PRSI) are the same on both. However, if they're different, you should always investigate the reasons why and reconcile the differences. Read more >>

Yes you can. When an employee is away from work for a long period of time without pay, to prevent them from being paid, you must suspend them temporally from your payroll. Read more >>

In certain circumstances, you may be denied access to a particular function and only the Micropay administrator can disengage this lock. Find out how >>

If you've changed the administrator password and now can't log in to Micropay, you must reset the log in details back to their default settings. To receive the files needed to reset your Micropay administrator log in details, please contact Sage Technical Support.

No, saving a zero value timesheet can lead to incorrect tax refunds and errors in your Revenue returns. If you don't want to pay a particular employee in the current period, simply ignore their timesheet completely and continue to process your payroll as normal.

If the value of deductions for the current period exceed the employee's payments, this message appears. Before you can proceed any further, you must identify the reasons for the negative pay.

To help you do this, you should compare the values from the employee's previous payslip against the current timesheet. If the tax or universal social charge (USC) value is significantly higher than normal, you may have imported a P2C file from Revenue with reduced tax credits or incorrect previous employment information.

You should contact Revenue immediately on +353 1 702 3021 for further assistance.

Before you proceed any further, you must contact the Revenue Online Service (ROS) help desk and explain the situation to them:

• By phone - 1890 201 106, if you're calling from outside Ireland, dial +353 1 702 3021.
• By email - [email protected]

Once notified, Revenue update their records and ask you to submit either an Amended or Supplementary P35. You can then create the relevant P35 return in Micropay and submit it via the ROS website. Read more >>