Sage 200 Extra Online

Sage Help Centre

Sage 200 Extra Online is a cloud-based version of our Sage 200 Extra accounting solution for growing companies. It manages all of your business processes, from accounts to stock and warehouse requirements.

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Get more with Sage 200 Extra Online

Sage 200 Extra Online helps small to medium sized businesses get full visibility of their back-end processes, across their entire company. It is fully customisable, so you can choose the modules and features that are right for you. For more information, call our team on 0845 111 9988.

Support and training

Our Business Partners can tailor your Sage 200 Extra Online software to your specific needs and your business sector. They;ll also make sure that Sage 200 Extra Online is adapted so that it works with any third-party applications you may have and that installation is quick and efficient. We work with a UK-wide channel network of over 1000 Partners and Developers. Our Partners and Developers are one of the many reasons customers choose Sage and we believe that we have one of the strongest and widest support networks in the industry. We aim to support our customers with exceptional service, delivering a fantastic customer experience.

 

Sage 200 Extra Online 2015 is now available! It includes the same fresh new modern-look that was introduced with Sage 200 Extra 2015 along with new features including the Fixed Asset register. You can download the latest Sage 200 Extra Online brochure from here.

Early Settlement Discount legislation change - are you up to date?

If your business deals with Early Settlement Discount (ESD) either because it offers it or receives it from suppliers, new legislation surrounding this process came into force on 01 April 2015. This means that customers using software to process such transactions will need to update their software.

We're pleased to advise that Service Pack 1 for Sage 200 Extra Online 2013 R2 is now available. Once installed, this will allow customers to process in accordance with the new legislation. Business Partners can refer to Ask Sage article 33000 and 33042 for further information. Sage 200 Extra Online 2015 is already compatible with the changes and requires no further updates for this.

If you're a Sage 200 Extra Online customer, please contact your Business Partner if you have any questions or queries regarding these changes.

Sage Business Partners can download the latest documentation for Sage 200 Extra Online using the links in the table below. This includes details of how to download the software for the relevant sites. Documentation for older versions can be found from the usual support site.

Document Link
Sage 200 Extra Online 2015 Deployment and Installation Guide Download
Sage 200 Extra Online 2015 System Requirements Download
Sage 200 Extra Online 2015 Customer Guide Download

There are a variety of support methods available to Business Partners to help support their Sage 200 Extra Online customers. Please refer to the relevant topics below for further details. Please note you may be required to log in for one or more of these services.

If you're a Sage 200 Extra Online customer, please contact your Business Partner for any support queries you may have. 

Ask Sage

Sage Business Partners can visit Ask Sage at any time. Here you can access a range of articles to help and support you with sales, purchases, products, services and any other Sage 200 Extra Online query you might have. Alternative, use the widget on the right-side of your screen to perform a search.

Software Helpfiles

You can access help at any time within Sage 200 Extra Online by pressing the F1 key whilst in the program. The screen displayed is related to the current task that is being performed. If you don't find what you need within the F1 help, you can of course contact your Sage Business Partner.

Telephone Support

Telephone and email support is available for our Business Partners through the usual channels. Please ensure you refer to the standards and procedures in the Business Partner Handbook prior to raising a new query. The contact details for both our UK and Ireland Business Partners can be found in the Handbook also.

Availability

24-7 availability

We know your business depends on us to make sure that you have reliable access to your data.  


We work around the clock to monitor the service you're getting from us to ensure that it's delivering what you expect and more. That's why we guarantee 99.9% up time within our Service Level Agreement.


We provide customers with a publicly available web page that they can be accessed at any time to check on the status of the service and/or any scheduled downtime.