Transaction has an unallocated amount

1. Recovery Tools > when prompted, follow the on-screen prompts to take a backup of your data.
2. Reset Transaction Status > OK > Close.
3. When prompted to check the data again, click Yes.

We will flag the transactions as unpaid. This means that when we return the data, you must allocate the transactions as required.

Note: Wherever possible, you should restore a backup that was taken before the errors occurred. You should only send the data to us as a last resort. Whilst we make every effort to retain as much of your data as possible, this is not always possible and you may be required to enter some of your information again.