Upgrading your software

Sage Help Centre

Whether you've just purchased the latest version of Sage Micropay or you receive it as part of your Sage Cover membership, we take you step by step through upgrading your software.

If you don't have a support contract, you can purchase one now by calling us at +353 1 642 08 00.

Automatic updates

To ensure your software runs smoothly and is compliant with new legislation, we release regular software updates. To check manually for updates in Micropay, click Help then click Check For Updates.

To make sure that you receive a notification when an update is available to download and install, you can check your automatic updates settings within Sage Micropay.

Sage Micropay training

We're pleased to offer a range of training options to support your use of Sage Micropay, such as classroom-based training, e-Learning courses and certification.

We can even come to your business premises and train you onsite if required. Read more >>

 

Before you upgrade Sage Micropay, there are a few preparation steps you should follow.

Create a Sage website login and link to your account

You can view your account information, access support and downloads, and manage access to your account details online by visiting the Sage website. If you don't already have one, we recommend you create a Sage website login now.

  1. Visit www.mysage.ie 
  2. Click Create a Sage login, enter your details then click Register.

    3. An email is sent to the email address you registered with. If you don't see this email in your inbox, it may be in your spam or junk mail folder.

  3. Open the activation email and click the link provided.
  4. Once you're redirected to the homepage, enter your email address and password then click Sign In.
  5. Select I am an existing Customer, Business Partner, Accountant or Developer with an Account Number, then click Next.
  6. Enter your contact details, then click Next.
  7. Enter your account and Micropay serial number, then click Next.

You've now created and activated your login and linked it to your Sage account.

Video
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Check your system requirements and access rights

Before you install the new version of Sage Micropay, you must check that your computer meets the recommended system requirements and that you're logged on to your computer as an administrator. If you don't have administrator access, your software may not install correctly.

If you use Sage Micropay in a network environment and store your data on a server, you need to have the relevant permissions to your data folder. You many need to contact your IT support for help with this.

Check where your Sage Micropay data is held

To guarantee that your new update installs to the correct location on each computer, you must know where your existing version is installed.

  1. Open Sage Micropay and log in to a payroll as normal.
  2. On the menu bar, click Help then click System Information.
  3. Make a note of the Program Directory and Data Directory links.
  4. Repeat the steps above on each computer that operates Sage Micropay.

If the Data Directory link shows a local drive, for example, C:\Program Data\Micropay Professional, then your payroll data is held on this computer. If the Data Directory link shows a mapped network drive, then your payroll data is held on a network.

Check your payroll data is ready for upgrading

To successfully upgrade your software from a previous version, your payroll's status must be either Start of Period (SOP) or End of Period (EOP).

You can check the status of your payroll at the bottom of your Micropay window.

If your payroll status is Time and Pay Calculated (CALC), you must post the end the period values now:

  1. On the menu bar, click Processing then click End of Period. 
  2. When prompted to post calculation results, to continue, click OK.

Back up your payroll data

Before you install the new version of your software, you should take a full system backup of your payroll data.

You should back up to a reliable storage medium, such as a network drive, a secondary disk drive or a memory stick.

You can quickly download the latest version of Sage Micropay directly from your software, using automatic updates.

To install the latest version of Sage Micropay using automatic updates

If your payroll data is held on this computer


If your payroll data is held on a network

Upgrade your data

After installing a Sage Micropay update, the next time you open the software your data automatically upgrades. How long this takes depends on the size of your data files.

Before upgrading your data in a network environment, you should ensure all users are logged out of the software.

What you're asking us about upgrading your Sage Micropay software.

How can I check my software is up to date?


Where can I find Micropay downloads and updates for previous tax years?


How do I move my existing Micropay data or install to a new computer or server?


When I open Sage Micropay, I get the following message 'Your Licence has Expired'.


Can my anti-virus stop the installation?