Manage your Sage Payments account

1. Visit https://selfservice.sagepayments.co.uk/Summary > log into your Sage Payments account.
2. Account Settings > Companies.

Tip: To change the name of the default company, edit the name > Update.

3. Name > enter a name for your new company, for example, Accounts data > Add.
4. Repeat step 3 for any additional companies you want to create.

Once you've created your companies, you need to specify who can access those companies. For more information, refer to the next section, Manage access to your Sage Payments account.

1. Visit https://selfservice.sagepayments.co.uk/Summary > log into your Sage Payments account.
2. Account Settings > Companies > locate the company you want to remove > Delete > OK.

1. Visit https://selfservice.sagepayments.co.uk/Summary > log into your Sage Payments account.
2. Account Settings > User access > Email > enter the new user's email address > Add.
3. Payee /Payment creator > from the company(s) drop-down list select the companies the user can access.
4. Payee / Payment approver > to give access to approve payments and payees, select this check box.
5. System administrator > to give access to account settings, select this check box > Update.

An authorisation code is sent to the registered mobile.

6. Enter the authorisation code > Confirm > Close.

Everyone you give access to receives an email with a link to create a Sage ID login. They must click the link and follow the on-screen instructions.

1. Visit https://selfservice.sagepayments.co.uk/Summary > log into your Sage Payments account.
2. Account Settings > User access > locate the user you want to amend.
3. Amend the access details as required > Update.

An authorisation code is sent to the registered mobile.

4. Enter the authorisation code > Confirm > Close.

1. Visit https://selfservice.sagepayments.co.uk/Summary > log into your Sage Payments account.
2. Account Settings > User access > locate the person you want to remove > Delete.

An authorisation code is sent to the registered mobile phone.

3. Enter the authorisation code > Confirm > Close.

The person receives an email explaining their removal from your Sage Payments account.

1. Visit https://selfservice.sagepayments.co.uk/Summary > log into Sage Payments with the user name you want to change the mobile phone number for.
2. Account Settings > Authorisation settings > click Update your mobile phone number.
3. New mobile number > enter your new mobile phone number > Confirm new mobile number > re-enter your new mobile phone number.
4. Choose one of the following options:
   

   I still have access to my old mobile phone number	If you currently have access to the previously registered mobile phone to receive a confirmation text message, select this option.
   I don't have access to my old mobile phone number	If you no longer have access to the previously registered mobile phone, select this option.

5. Click Next.
   
   If you selected that you still have access to your old mobile phone number, an authorisation code is sent to that number. In the Confirm window > enter the code > click Confirm > Close.
   
   If you don't have access to your old mobile phone number, and no-one else has account administrator access to your Sage Payments account, to complete the change, please call Sage Payments Customer Services on 0845 111 5555. Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>
   
   If you don't have access to your old mobile phone number, but there are others who have account administrator access to your Sage Payments account, they must now approve your changes. To do this, one of the account administrators should follow the steps below.

1. Visit https://selfservice.sagepayments.co.uk/Summary > log into Sage Payments as the account administrator who will approve the new mobile phone number.
2. Account Settings > User Access.

The user name that's awaiting approval shows a mobile phone flag > .

3. Click the mobile phone flag > confirm the new mobile phone number details are correct > Apply Changes.

An authorisation code is sent to the account administrator's registered mobile phone number.

4. Enter the authorisation code > Confirm > Close.

Tip: You need to have your registered mobile phone to hand as you receive an authorisation code as part of this process.

1. Visit https://selfservice.sagepayments.co.uk/Summary > log into your Sage Payments account.
2. Account Settings > Manage your funds > Linked bank accounts tab > enter the nominated account name, sort code and account number > Add.

An authorisation code is sent to the registered mobile phone.

3. Enter the authorisation code > Confirm > Close.
4. To validate the account, click Validate.

You must now transfer the requested small amount from the new nominated bank account to the Sage Payments account.

5. Select the I have sent these funds to my Sage Payments e-account check box > Confirm and continue.

1. Visit https://selfservice.sagepayments.co.uk/Summary > log into your Sage Payments account.
2. Account Settings > Manage your funds > Linked bank accounts tab > Delete.

Once registered for Sage Payments you will be given the option during on-boarding to add a 'Nominated Bank Account'. By nominating a bank account you will then be able to fund your Sage Payments account from your own bank account using your own bank's services. You can have up to two nominated bank accounts at any one time.

This depends on the method you use to transfer funds from your nominated bank account. If you use Faster Payments, payments are generally processed the same business day, often within a few hours, although payments can take up to the end of the business day following the business day on which you made the payment to clear. However, as the transfer of funds is done using your own separate banking services, you will need to check with your bank for exact processing timescales.

If you have a £0.00 balance in your Sage Payments account or a balance which does not fully cover the amount of a payment, the payment will not be executed until sufficient funds are added.

If funds are returned to your bank account which has since closed, the funds will then be returned back to Sage Payments. You will then need to log into Sage Payments to delete your existing bank details and replace them with your new bank details before resubmitting the funds for withdrawal.

Once the funding amount has been sent, it credits your Sage Payments account balance. If you then wish for this amount to be returned you would simply need to withdraw the funds back into the nominated bank account using Sage Payments.

Please call the Sage Payments team on 0845 111 5555 to investigate. A Sage Payments agent will investigate the root cause of your issue and will raise a trace for the returned funds if necessary.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

No. As the funds in your Sage Payments account is e-money which does not qualify as a deposit, no interest will accrue.

You can request to withdraw your funds from your Sage Payments account balance at any time.

To do this:

1. Log in to your Sage Payments account.
2. Select the 'Account Settings' to the left hand side of your home page.
3. Click on 'Manage Your Funds', within that screen.
4. You will then see the option to 'Withdraw'.

The transfer will be made to your nominated bank account via FPS (Faster Payments Service) meaning the funds will be returned to your bank account by the end of the business day following the day you requested the return (although FPS payments are usually much quicker than this).

Sage Payments validates all payees to comply with applicable law and regulation. Sage Payments reserves the right to reject payees for any reason but will, where possible, inform you of the reason for rejection. Please contact a member of the Sage Payments team if you have any questions.

If your payee / payment is Pending Sage Approval, you will need to wait in order for this to be processed once relevant checks have been performed internally. Don't worry, this shouldn't take too long; you will be notified once the checks are complete as the payment / payee status will change.

In order to keep the Sage Payments Service secure and to comply with our legal obligations we will undertake checks on payee information you provide to us as part of our validation process. In some circumstances we may be unable to accept certain payees and you will be unable to make payments to those payees using Sage Payments.

Whilst we validate a payee, the payee will remain under the 'Pending Sage Approval' tab in Sage Payments.

In some circumstances we may be unable to validate certain payees and you will be unable to make payments to those payees using Sage Payments. A payee will not be automatically notified if they are rejected in Sage Payments.

Once a payment instruction has been authorised you may be able to cancel it depending on the status of the payment. Future dated payments can be cancelled providing you request this before 4.30pm on the business day which falls immediately before the payment date. In order to do this, please call us on 0845 111 5555 to submit a cancellation request. Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

Note: Cancellation requests may take some time to process so we advise you to allow for sufficient processing time prior to the deadline for cancellation.

Yes, Sage Payments supports international payments. International payments include any GBP payments to a non-UK bank account and any payments in a currency other than GBP. International Payments are not included in your monthly price plan and additional charges to send such payments will be payable on a per transaction basis. Please see the price plans for further details.

Note: If you are a Sage Accounts customer, you must have an active licence to use the Foreign Trader module of Sage Accounts to be able to use the Sage Payments International Payments functionality.

You can make international payments in any of the following currencies:

If a payment is rejected by mistake you will have the option to undo this in Sage Payments, the payment will then go back into the 'Awaiting Authorisation' section for you to start again and amend the payment status accordingly. You will have the option to 'Authorise', 'Reject' or 'Query' the payment.

Please check if:

• You have missed the daily cut off time (4.30pm Monday - Friday excluding weekends and bank holidays; for international payments there are additional cut off times depending on the currency used. Please refer to the Payments Processing Guide for further information).
• Your payment is future dated (i.e. set to be paid on a specific future date) as the payment will only be executed (subject to sufficient funding) on the future date set by you.

If these scenarios do not apply, please contact us on 0845 111 5555. Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

Payments will be prioritised in the order they were authorised by your Account Approver. If there are not enough funds in your Sage Payments account to cover the payment that was first authorised then the next payment in order of authorisation will be sent, depending on the amount of the payment and the amount of funds in your Sage Payments account balance. For further details, please refer to the Payments Processing Guide.

A Domestic Payment is a GBP payment made to a UK bank account.

An International Payment is a GBP payment made to a bank account outside of the UK or a payment in a foreign currency.

Sage Payments have a daily exchange rate for each currency that is published in Sage Payments at the start of each business day. These can be found under 'Account Settings' on the left hand menu and selecting 'Exchange Rates'.

Fully funded and authorised payment instructions will be processed on the business day on which they are received provided that we receive the instructions before our cut off time of 4.30pm. Any payment instructions received by us after 4.30pm on a business day or at weekends or on bank holidays, will be processed on the next available business day. Please refer to our Payments Processing Guide for further information.

Fully funded and authorised payment instructions will be processed on the business day on which they are received provided that we receive the instruction before our cut off time of 4.30pm. International Payments are also subject to additional cut off times depending on the currency used. Any payment instructions received by us after the relevant cut off time on a business day or at weekends or on bank holidays, will be processed on the next available business day. Please refer to our Payments Processing Guide for further information.

Domestic Payments are sent to your payee via Faster Payments (FPS) which usually takes anything between a few minutes to a few hours to receive, although payments can take up to the end of the business day following the business day on which you made the payment to clear.

International Payments are subject to processing times dependent on the currency used and the location of the payee:

• For a Euro payment to an EEA state bank account (including the UK): no later than the end of the business day after the business day on which we received your valid payment instruction.
• For payments in any other EEA currencies that we support to an EEA state bank account (including the UK): no later than the end of the fourth business day after the business day on which we received your valid payment instruction.
• For payments outside the EEA and/or in non-EEA currencies, we have no control over how long this may take as this will depend on local banking practices of the relevant country.

Please see our Payments Processing Guide for further information.

Once your payment has been authorised by an Account Approver and the correct amount of cleared funds have been added to your account balance, then domestic payments will be sent via FPS (Faster Payment Service) on the same business day if your payment instruction is received by us before our daily cut off time of 4.30pm on a business day or otherwise, on the next business day. International payments are subject to earlier cut off times depending on the currency being used. Please see our Payments Processing Guide for further information.

In order to make payments using Sage Payments you must have sufficient funding in your Sage Payments account to cover the payments you wish to make. Payments will be prioritised in the order they were authorised by your Account Approver. If there are insufficient funds in your Sage Payments account to cover the payment that was authorised first, the system will continue to look for payments that can be made in date and time order. If payments were authorised at exactly the same time, i.e. a batch payment, the system will take the first date on which the payment was received by Sage Payments from your Sage software. The system will then continue to make payments in this way based on the remaining balance in the account.

The table below illustrates how this process works, assuming a starting balance of £10,000 in your Sage Payments account:

• Domestic Payments - £20,000
• International Payments - £10,000

£50,000

A rejected payment in your Sage Payments account indicates that this has been rejected by the Account Approver. If this is an error and the payment was not meant to be rejected, you have the option to undo this function and place the payment back into 'Awaiting Authorisation'.

To do this you would:

1. Click into 'Rejected' within 'Payment Management'.
2. Locate the payment you wish to reverse and then select 'Undo'.

The payment can then be Authorised, Queried or even Rejected again once securely back in 'Awaiting Authorisation'.

If you send a payment to a payee and the account is closed, the payment will be returned back to your Sage Payments account by the payee's bank.

Please take care in providing payment instructions to us as it may be impossible to recover funds sent in error once the payment has been issued. However, if you do send a payment to the wrong bank details in error or if the supplier's bank has since changed without notifying you, you should contact us immediately on 0845 111 5555, lines are open Monday to Friday 08:00am to 6:00pm (excluding bank holidays), and we will provide reasonable assistance in trying to recover the funds. You should then make sure the supplier's bank details are updated in Sage Payments for any future payments.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

Our exchange rates apply during each business day and are updated daily. Provided your payment instruction is valid and approved and your account is sufficiently funded to cover the payment at the time you submit your instruction to us, you will receive the exchange rate that applies when you submit that instruction. Of course, if your instruction is rejected for any reason you will need to re-submit your instruction at the exchange rate that applies at the time you re-submit. In an extreme case of market volatility, we reserve the right to withdraw one or more currencies from our International Payments service.

Please take care in providing payment instructions to us as it may be impossible to recover funds sent in error once the payment has been issued. However, if you do notice an error in a payment transaction, please contact us immediately on 0845 111 5555, lines are open Monday to Friday 08:00am to 6:00pm (excluding bank holidays) and we will provide reasonable assistance in trying to recover the funds.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

Only one single legal entity / business can operate a Sage Payments account to make payments on behalf of that same single entity / business. If you have multiple data sets set up in your Sage software, you may link these multiple data sets to your Sage Payments account provided that the data sets do relate to the same one legal entity / business that has the Sage Payments account. If however you operate multiple legal entities / businesses and you wish to make payments for one or more of those entities / businesses, you would need to open a separate Sage Payments account for each entity / business.

You can change your business name or address within the self-service section of Sage Payments.

If you change your status to a new legal entity (for example from a sole trader to a limited company) you will need to re-apply for Sage Payments under the new entity.

We will send information to you by posting it in Sage Payments or on our website (including the posting of information which is only accessed by you logging into your Sage Payments account).

For emailed information, we will use the email address registered with us, when you onboard to the service.

If we post information to you this will be sent to your registered office or other business address.

We may also call you by phone or contact you by sending you a text/SMS message.

If you do not receive correspondence that you are expecting make sure you check that your address in your Sage Payments account is up to date. If all of the information is correct you will need to request the correspondence to be re-sent by calling Sage Payments on 0845 245 0266. Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

If you have not received your authorisation code via SMS, please log in to your Sage Payments account to check that your mobile number is up to date; if this is all correct you may need to make sure that your mobile network is not down and that your phone reception is working. If the issue still persists and neither of the above scenarios are relevant to the issue you are facing, then call a member of the Sage Payments team on 0845 245 0266.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

You can give individuals' rights to access your Sage Payments account by setting them up as an authorised user and allocating a suitable permission level. To set up a user within Sage Payments you would need to log in to your account and select 'Account Settings' from the options displayed down the left hand side of the page, then select 'User Access'. You will then be able to add, remove or manage users to give them permissions such as sending payments.

Note: You are responsible for your authorised users and for all activity on your Sage Payments account; you should therefore carefully consider the permissions you grant to your users and regularly monitor their use of your Sage Payments account.

No. Unfortunately this is not an option that Sage Payments have in place. Only one address is to be used for any postal mail and this should be the address used during on-boarding.

Your email address also acts as your Sage ID. Should you wish to change this we can do this on your behalf but please note that this will also impact any other Sage product that uses Sage ID. Please contact Sage Payments customer services on 0845 111 5555.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

When your account is opened, you (if you are an individual e.g. sole trader) or your representative (who completed the application on your behalf e.g. if you are an incorporated business) will automatically be assigned Account Administrator and Account Approver status. The Account Administrator has permission to administer your Sage Payments account including to amend account details and Authorised User permissions. The Account Administrator is the key contact for your Sage Payments account.

The Account Administrator is the main contact for the Sage Payments account and has the authorisation to manage and administer the Sage Payments account including other user permissions, payees being set up and approved and adding or removing nominated accounts. The first Account Administrator will also be automatically assigned Account Approver status allowing them to approve payments.

Yes, if required more than one Account Administrator can be set up at one time. However, a minimum of one Account Administrator is always required.

Yes, you are able to set up one or more authorised user(s) on your Sage Payments account without them holding Account Administrator status. Authorised users can perform actions on your account according to the permissions you set, the different type of users that can be set up are:

• Account Administrator – Has permission to administer your Sage Payments account including to amend account details and authorised user permissions.
• Account Approver – Has permission to approve payees and authorise payments.
• Basic User – Has permission to submit payees and payments for authorisation by an Account Approver.

If you are an incorporated business we recommend that you do not allocate the role of Account Approver and Account Administrator / Basic User to the same one user and instead allocate the role of Account Approver to a separate individual in your business. This will ensure that the same person cannot both submit and authorise payments.

Please remember to remove all users' permissions if they leave your business or are no longer permitted to access your Sage Payments account. You can do this in your Sage Payments Self Service portal by clicking on:

• Account settings > User Access

Within this section you can then remove a user's permission levels.

You can close your Sage Payments account by calling a member of our team on 0845 111 5555, lines are open Monday to Friday 08:00am to 6:00pm (excluding bank holidays) or by sending us an email to [email protected] Your account will then be closed on the 1st business day of the month following the month in which we received your closure request. Before closure of an account please make sure all funds in your available balance have been withdrawn and your account balance is £0.00.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

Your marketing preferences can be managed in your Sage Payments account. If you log in to your account and select the Settings option at the top right hand corner of the screen, within that section you will find 'Contact and Marketing Preferences'. You will then be able to update your marketing preferences. If you have any queries, please contact us on 0845 111 5555. Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

Note: Any marketing preferences relating to Sage (UK) Ltd or in relation to your Sage software are managed separately with Sage UK. Please contact Sage UK directly if you no longer want to receive marketing from Sage UK.

Your sort code and account number can be found in your Sage Payments account by selecting the Account Settings option on the left hand menu, and selecting 'Manage Your Funds'.

If you wish to change your price plan please call the Sage Payments team on 0845 111 5555 and a Sage Payments agent will be able to assist.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

An email will be sent to you notifying you that your invoice is ready to view online. To view the invoice just log in to your Sage Payments account.

You will be required to set up a Direct Debit during on-boarding in order for invoices to be paid. However, if a Direct Debit payment fails on two consecutive occasions then we may (in our discretion) allow an ad hoc manual payment.

No, Direct Debit payments are to be taken at the same time each month. This is debited by BACS on or around the 12th of every month.

Invoices are not sent out in paper form. They are available for you to view at any time within your Sage Payments account, once you have been notified that the invoice is ready to view. If you are the main user of the account and have set up additional users and given them account privileges, the additional user can also view the invoice.

Your contract does not end until the beginning of the month following the month in which you give us notice to terminate, so you will not be entitled to any refund of subscription fees paid in advance for the month. You will also be charged for any transactions outside of your monthly plan, or for any international payments made in arrears. These will be added to your final invoice.

If you have any queries relating to an unrecognisable amount showing on your invoice, or that your invoice is higher than expected, give Sage Payments a call on 0845 245 0266 and a Customer Service representative will investigate the matter further and explain the breakdown of your invoice calculation. If this is your first invoice please be aware that there may be charges accumulated over more than one month included on your invoice.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

If you have insufficient funds in your bank account to make your Direct Debit payments, the Direct Debit will be returned to Sage Payments as a failed payment and will be marked as outstanding.

The payment will then be represented approximately 3 - 5 working days later. If the payment fails again you will then be notified that an immediate payment is required in order to clear the outstanding amount.

Your Sage Payments subscription fees are payable monthly in advance and any other fees (e.g. overage charges or fees for International Payments) are payable monthly in arrears. You will be invoiced on or around the 1st of every month. The payment will then be debited by BACS on or around the 12th of every month.

No, the Direct Debit payment date is on or around the 12th of every month for all customers.

If you have any queries relating to an incorrect invoice, you should call the Sage Payments team on 0845 245 0266 and a Customer Service representative will investigate the matter further and explain the breakdown of your invoice calculation. If the invoice is incorrect don't worry, we can amend the invoice accordingly and reimburse you if necessary.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

Sage Payments is available on a range of monthly price plans to suit your payment needs. These allow you to make a maximum number of domestic payment transactions in each month for a monthly fee. If your payments exceed your monthly price plan allowance you will incur an additional charge on a per transaction basis (this is known as an 'overage' charge). International Payments are always charged on a per transaction basis. For full details of our price plans and other fees, please visit our website.

If you exceed your price plan limit (the maximum number of domestic payments included in your monthly price plan), you will be charged an additional fee for each transaction made outside of your limit, on a per transaction basis (this is known as an 'overage' charge and is set out in our fees information ). If you find your payment needs are not being met by your current price plan please call 0845 245 0266 and we will discuss alternative price plans with you.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

If you join Sage Payments after the 1st of the month, for example mid-month, you will be required to pay a pro-rata amount of the monthly subscription fee. This will be calculated on the number of days remaining of that particular month; this pro-rata amount will be added to your first invoice, which you will receive on the first of the next calendar month. This invoice will also include your subscription fee for your chosen monthly price plan for the month ahead. If you receive any introductory offer when signing up to Sage Payments, your introductory discount will be reflected in your invoice as a deduction from the fees due. For example, if you join Sage Payments on January 17th 2015 on a standard monthly subscription of £18 per month, on 1st February you will be invoiced a pro rata amount of the £18 subscription for the month of January as well as your £18 subscription fee for the month of February, less any introductory offer.

Note: Any charges for transactions made outside of your monthly plan allowance in February, along with charges for any International Payments made during February will be added to your March invoice.

All Sage Payments services are currently VAT exempt and therefore there will be no additional VAT on your invoice.

Your Sage Payments account is a virtual e-money wallet. E-money is electronically stored monetary value. When you transfer funds to Sage Payments we convert them pound for pound into e-money. Your e-money balance can be viewed in your Sage Payments account and used for the purpose of making supplier and payroll payments from your Sage software. The actual funds are held on trust in a designated client funds account with our banking provider.

It is important that you keep your personal security details safe (password and Sage ID PIN). For further information please see “How we protect your accounts” on the Legal and Regulatory section of our website.

If you are the Account Administrator and someone with access to Sage Payments has left, you can remove them from the system by going to Account Settings > User Access. If the Account Administrator has left the business, you should call the Sage Payments team on 0845 245 0266 and we will activate an account recovery process.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

You can call us on 0845 111 5555, Monday to Friday 08:00am to 6:00pm (excluding bank holidays) to get this issue resolved and regain access to your account.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

You are able to manage your authorised user access rights in your Sage Payments account. If you log in to your account and select the Settings option at the top right hand corner of the screen, or Account Settings in the left hand menu, within that section you will find 'User Access', you will be able to view all of your current users and their privileges within this section. If you wish to remove a users' access completely you will need to select 'Delete' beside the appropriate user, enter the authorisation code that is requested on the following screen and then confirm the changes.

If you have any concerns about unauthorised access to your Sage Payments account then please contact us immediately on 0845 111 5555, lines are open Monday to Friday 08:00am to 6:00pm (excluding bank holidays). Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

If you need to report fraud to us outside of these hours please email us [email protected] You will receive an automated response to let you know we have received your email. A Sage Payments agent will then investigate your report thoroughly and take appropriate action.

Our systems have been designed with a high level of access security to keep your Sage Payments account safe. Along with high strength passwords, a unique Sage ID PIN and security questions. Our systems continuously monitor for suspicious activity to prevent against fraud.

It is important that you and your Authorised Users keep your sign-in information secure and confidential at all times and do not allow any other person access to this Information. If you suspect at any time that someone has used or tried to use your sign-in information or your Sage Payments account without your permission, you should immediately notify us. For further information please see our Legal & Regulatory section on our website.

If you are unable to access your Sage Payments account call a member of our team to help you regain access on 0845 111 5555, lines are open Monday to Friday 08:00am to 6:00pm (excluding bank holidays). You may however need to check if your log in details are correct; if unsure try the 'Forgotten Password' link from the Sage Payments Self Service log in screen to reset all of your details.

Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

We will never ask you to disclose your personal details by email or to download software. If you are suspicious or even certain that an email you have received is fraudulent, and you have not acted on it, please forward this to us on [email protected]

To report suspected or known fraud to Sage Payments please contact one of our agents on 0845 111 5555 lines are open Monday-Friday 8am-6pm (excluding bank holidays). Calls to 0845 numbers from the UK cost two pence per minute, plus your phone company's access charge. For full contact options, please visit our Contact us page >>

If you need to report fraud to us outside of these hours please email us at [email protected]